Published by the SysAid Technologies, the SysAid IT Service Management is a robust and comprehensive tool for managing entire activities of enterprise as value added to its core role as helpdesk software. Structurally the software has four major functional areas like Helpdesk, Analytics, Asset Management and Tools. Under each of these broader head the software is offering complete competent solutions for business.
Here we details what you will get under each of the core activities of the ITSM tool. Under the helpdesk feature users will get knowledge base, ticket management, ITIL, automation, customization and self-service portal. From tools section users can get Projects & Tasks, Password Reset, Live Chat, Calendar, Mobile Apps, Remote Desktop, third party integration and system & interfaces. Next in asset management feature users are covered for asset inventory, network discovery, remote control, CMDB, monitoring, patch management and etc. Lastly in Analytics users are blessed with SLA/SLM, admin panel, matrix, reports, manager dashboard and IT benchmark. In short ITSM is single service desk to offer you everything you need.
ITSM as a helpdesk tool can automate the tracking process of users’ engagement from the starting of a session to its end. Plus to that, it can create knowledge database of how to information for users and administrators. It also covers packages for the incident, request, change, problem management which are ITIL certified. Users get customization scope based on their needs, or requirement and integrate the tool with third party apps. Users can submit their service records chat and interact under its self service portal and the ITSM easily automates the routing rules, priorities and dynamic forms.
Contrary to the help desk, ITSM functions as asset management tool and offers automated network discovery, remote control capabilities for setting and customizing administrative privileges, keeping network maps and elementary details track record. These parts also cover monitoring in big time like SNMP traps detection, processes for system, server activities and so on.
Tools wise the ITSM can integrate LDAP and emails with networks, for tasks and projects users can see progress, relationships etc. It also has calendar and integration capabilities with mobile apps. If you require live chat you will get it here with remote desktop connection. Pass retrieval, generation, acceptance and other intervention users will get easily from the SysAid IT Service Management tool.
Lastly on analytical reporting part, users have asset and inventory views under the administrator privileges, SLA and SLM for the service delivery and execution, reporting, performance and objectives generation etc. In short the SysAid IT Service Management tool is a comprehensive tool that offers services beyond the genre of business support service and remote PC assistance.
|SysAid IT Management Software 9.1 Oct 1, 2013|
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